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All Boarderie packages are shipped overnight nationwide using FedEx. Our custom boxes keep the product chilled at 40 degrees for 48 hours or more.

The delivery should arrive on your scheduled delivery date at the same time as your usual FedEx drop-off. We do not guarantee any specific time. Boarderie is not responsible for delays on the part of FedEx and can not control delays due to weather (although we wish we could!). We will issue a refund if the package is delivered more than 24 hours after the scheduled delivery date (48 hours after it leaves our facility),with the exception of delays due to major weather events or circumstances beyond our or FedEx's control.

If you choose to order close to a major holiday and your package is delayed due to weather events out of our control, we will not issue a refund.

If your package is damaged due to extreme weather conditions outside of our control and your package has left our facility, we will not issue a refund.

If you need the shipment for a specific occasion, ensure it arrives at least one or two days early to be safe. FedEx can deliver as late as 11 PM to some locations. Boards stay fresh for up to 7 days in the refrigerator.

Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for products that were delivered on time and left in the box for an extended period after delivery.

Boarderie is not responsible for customers eating food that is out of temperature and has been sitting out. Our boards should arrive cold and should be served at room temperature. Do not consume your board if it does not arrive cold.

During major holidays, we may add a shipping surcharge for delivery on specific dates.

Most of the ingredients in our boards are gluten free, with the following exceptions:

Crackers (All Boards): Our standard crackers contain gluten and are packaged in individual boxes. We're happy to substitute gluten-free crackers upon request. Please email us with your order number and specify that you'd like a gluten-free substitute.

Classic Boards (Large Only): These include chocolate prosecco cordials that contain gluten. They are individually packaged in a plastic-wrapped bamboo boat, which can be easily removed upon delivery.

Birthday Boards (All Sizes): These include birthday cake cordials that contain gluten. Like the prosecco cordials, they are individually packaged in a plastic-wrapped bamboo boat that can be easily removed upon delivery.

Holiday Boards (All Sizes): All chocolates on holiday-themed boards may contain gluten.

Our boards are shipped via FedEx overnight shipping in our custom shipping box, complete with an insulated liner, designed to keep the board chilled during transit. Each board arrives with reusable (or eco-friendly, drain-safe) Nordic Ice packs, which keep the board at the proper temperature for up to 48 hours.

All boards are shipped via FedEx Overnight and are delivered Monday-Saturday. For example, all orders placed by Monday at Midnight EST will be made fresh and shipped out on Tuesday for delivery on Wednesday. Please note there are certain pockets across the US that do not accept Saturday delivery. We will do our best to inform you ahead of time to reschedule your board. See full delivery schedule below: 

Monday Orders by 12AM: Wednesday Delivery

Tuesday Orders by 12AM: Thursday Delivery

Wednesday Orders by 12AM: Friday Delivery

Thursday Orders by 12AM: Saturday Delivery (or Tuesday if Saturday delivery is not available)

Friday-Sunday Orders by 12AM: Tuesday Delivery

Customers are responsible for ensuring all shipping information is accurate before submitting an order. If you need to change the delivery address and your Boarderie has not yet been added to the production schedule, you can view your order and edit your delivery address HERE by logging in with the email you purchased the board under. If you have trouble editing your address online, please reach out to info@boarderie.com with your order number and the correct address. One of our delightful customer service representatives will be happy to assist.

Yes, as long as your order has not already been added to the production schedule. You can view and edit your delivery date HERE by logging in with the email you purchased the board under. If you have trouble editing your delivery date online, please reach out to info@boarderie.com with your order number and the new desired delivery date. One of our delightful customer service representatives will be happy to assist.

You can modify or cancel your order anytime before the order is added to the production schedule (24 hours before the ship date). To modify your shipping address, delivery date or gift note, click HERE and use the email you purchased with to log in, view and edit your order details. If you have trouble editing your order online, please reach out to info@boarderie.com with your order number and the requested change. One of our delightful customer service representatives will be happy to assist.

Yes, as long as your order has not already been added to the production schedule. You can view and edit your gift message HERE by logging in with the email you purchased the board under. If you have trouble editing your gift message online, please reach out to info@boarderie.com with your order number and the new desired gift message. One of our delightful customer service representatives will be happy to assist.

You can cancel your order anytime before the order is added to our production schedule (24 hours before the ship date). To cancel your order, please reach out to info@boarderie.com with your order number and requested cancellation. Please note requests must be made at least 24 hours before the scheduled shipping date (48 hours before the delivery date). Changes or cancellations are not possible on the shipping day. One of our delightful customer service representatives will confirm once your order is cancelled.

While we cannot remove nuts from our boards, please be assured that we take all necessary precautions to minimize any risk of cross-contamination. All nuts are individually bagged and placed in each tray in their own wrapper, ensuring that they do not come into direct contact with other pre-arranged foods. However, please note that our facility does handle nuts (excluding peanuts 🥜), and despite our best efforts, there is always a possibility of cross-contamination.

We source the highest quality cheeses and charcuterie from artisan producers around the world. Our boards feature cheeses, cured meats and accompaniments from Italy, France, England, Spain, Turkey, Canada, Croatia and the United States and more!

Boarderie boards are made with high quality acacia wood and can be saved and reused for repeat grazing! Do not submerge the board under water, run under a faucet or put in the dishwasher. Use a damp cloth to wipe.

Cheese and charcuterie is best served at room temperature! Remove your board from the fridge an hour before serving. Once ready-to-serve, remove your board from its shrink-wrapped packaging, pour the nuts from their individual bags in the spots where you find them, and enjoy!

You can! Send us an email at info@boarderie.com or give us a call at (561) 713-1790 with your order number and desired pick up date and time, and one of our delightful customer service representatives will confirm the request has been issued.

Unfortunately, we do not ship outside the US.....YET!  Please do check back with us in the future! 

We are excited to now ship to Alaska and Hawaii! You can place your order directly on our website. Afterwards, please contact us via info@boarderie.com with your order number so we can confirm the shipping location.